An important message to our customers

Dear customers,

At EconoMax our ambition is to always offer you the best possible experience in store, online, and every time we deliver your goods.

Since the reopening of our stores, you have shown real confidence in us by giving us the privilege of continuing to serve you. Now, due to the unprecedented situation and new health and safety practices relating to Covid-19, it is possible, despite our best efforts, that you may experience some irregularities in our communications, and that your orders could be subject to certain delays with regard to supply and / or delivery.

Rest assured that all of our teams and partners are mobilized to meet the operational challenges generated by this difficult situation, and that they are working continuously to re-establish our regular service.

The satisfaction of our customers is at the heart of every decision we make, and we thank you for your continuing trust.



Guy Brouillette
President EconoMax




All our stores are now open!

We are happy and ready to welcome you in all our stores. In order to allow you to shop with peace of mind, we put in place measures to provide you a safe, clean, and pleasant environment. Here are some examples:


**Tip: In order to optimize your visit, we recommend you to pre-shop on our website and than present to our store advisor a list of the products that you are interested in .

**ACTIONS TO REMEMBER FOR EVERYONE'S SAFETY:





 
 


Q&A Covid-19

1. Will I get my delivery?

We are currently honoring all scheduled deliveries. Unless the situation poses a danger to the health and safety of our customers or our employees.

2. Are there any additional deadlines for deliveries?

This is possible, if there is a delay, we will contact you.

3. What measures are taken by the deliverers to ensure their safety and that of customers?

By a concern of collective efforts and following the recommendations of the governmental authorities for the health and the good of all, we have adjusted our delivery service with these preventive measures:

4. Should I pay the balance of my order before my delivery or my pick up order at the distribution center?

Yes, please contact us and we will get back to you shortly.

5. I was suppose to pick up my order in store, what should I do now?

Please contact us and we will answer you as soon as we can.
Then you will be allowed to pick it up at our distribution center at 8600 Place Marien, Montréal-Est, H1B 5W8.

6. Can I pick up my online purchase at the distribution center?

Yes. It is possible to pick up your merchandise WITHOUT CONTACT at our distribution center (8600 Place Marien, Montréal-Est, H1B 5W8), from Monday to Saturday between 9am to 4pm.

Procedure:

Our smaller teams must follow all the required health guidelines and social distancing rules. Your merchandise will be put outside the warehouse upon your arrival and you will have no direct contact with our staff. You’ll understand that we won’t be able to offer you help in loading the products into your vehicle. We are sorry for the inconvenience. Thank you for your understanding.

7. I used to pay my account in store, what should I do now?

You can now pay your account through your banking institution.

EconoMax card:

Accord D Desjardins card:

8. How can I follow up on my service request?
For any service request or other question, you can contact us and we will get back to you as soon as possible.