Due to exceptional circumstances and following the government recommendations, all our stores are temporarily closed, to ensure the health of our customers and employees.
However, our online store and phone shopping service, our contactless home delivery service, our distribution center and our customer service remain operational.
For more information on our current preventive measures for COVID-19, click here.
To add an item to your shopping cart, choose the number of items you wish to add and click on the update cart button on the product's detail page.
To remove an item from your shopping cart, on the shopping cart page, click on Remove next to the item that you wish to remove. The item will be removed and your subtotal will be recalculated.
To modify the quantity of a specific item in your shopping cart, enter the desired quantity in the 'Quantity' column and click on update quantity (standard website); or on update cart (mobile website). The item's quantity as well as the subtotal will be updated.
EconoMax.com accepts both MasterCard and Visa credit cards. We do not accept cash, cheques or COD (cash on delivery) for payment of online purchases.
If you wish to modify an order placed via the online shopping cart or have questions regarding your order, please contact our online service department here.
All prices are displayed in Canadian dollars and do not include applicable fees or taxes, including without limitation sales taxes, installation fees (labour and materials), home delivery fees or optional credit plan fees. Other fees may apply. You will be informed of any additional fees prior to shipping your order.
Applicable promotional dates, prices and merchandise availability provided on the website are subject to change without prior notice. It may occur that certain items or colours are out of stock when you place your order.
The prices shown in your shopping cart are those indicated on our site for each selected item. The total price is calculated based on items' unit prices without consideration of volume purchase discounts or other promotional offers. Prices are recalculated once the order is sent to our central computer system. All prices are indicated in Canadian dollars and do not include applicable sales taxes.
EconoMax collects the sales taxes on items ordered from this website. The combined rate of applicable federal and provincial sales taxes depends on the order's delivery address.
We do everything we can to make it easy to place orders on the economax.com site. You have reviewed our merchandise lineups or used the item search function to find what you are looking for. Making your payment is even easier. Once you have located the item you wish to purchase, click on Add to cart (standard website) or Update cart (mobile website) and follow the instructions provided below:
Your shopping cart is currently displayed. You may now review the full list of items included in your cart and read a description of each. It is now time to make any changes to your order, if applicable. For example, you can modify an item quantity or remove an item from the cart. To modify your order, click on the Quantity update button. The total will be updated. To continue your shopping, click on the Continue shopping button. Once you have finished your selection, click on the Paiement button and move on to step 2.
You are now on the login page. If you are a registered user, you will need to enter your email address and password. If you are not a registered user, you may register by clicking on the Create my profile button.
Note: It takes only a few minutes to register and registering will save you a lot of time during your subsequent visits. For example, if you register with us, we will hold some of your personal information to save you from having to re-enter it next time you visit our site.
You are now on the billing and delivery address page. You must confirm your billing address. To accelerate the processing of your order, your billing address and phone number must correspond to those on file with your financial institution.
Here, you may review your order's total and make last-minute changes. If you want your order delivered to a different address than your billing address, simply indicate the applicable delivery address.
You are now on the payment page. Here, you may review your order's total. You also have a final opportunity to cancel your order before we process it. You are invited to enter your payment info. Click on the Continue button to finalize the transaction.
Note: To prevent all possible delays, we will automatically validate your address with Canada Post's database if you select the Home delivery option. If our system detects an error, you will be sent a message prompting you to correct the address.
You are now on the transaction record page, where you may view your order's summary and number. You will receive an email from economax.com confirming that your order has been processed.
EconoMax spares no effort to provide an online order system that enables you to shop easily while protecting the integrity and confidentiality of your personal information.
Our website uses the SSL (Secure Sockets Layer) protocol, an encryption standard that is widely used in the industry. When you click on 'payment', you will be connected to our secure server. The SSL protocol sends your browser information to 'encrypt' your order and convert all of the information that you provide into a code that is extremely difficult to decrypt. In fact, despite the impression that some media may give, not a single case of fraud through interception of a credit card number sent from a secure web server has been identified to date.
On economax.com, you may use a credit card issued by a financial institution (e.g., VISA, MasterCard). Banks usually protect you from any unauthorized charges carried to their cards, but they may also charge a $50 deductible. It is always preferable to verify the limits of your responsibility with the institution that issued your card.
Eco-Fees are charged on the purchase of selected electronic and computer products. Those are determined by the provincial government. The fee is neither a tax nor a deposit and is subject to the sales taxes that apply in Québec and New Brunswick.
Consult the Regulation respecting the recovery and reclamation of products by enterprises http://www2.publicationsduquebec.gouv.qc.ca/dynamicSearch/telecharge.php?type=3&file=/Q_2/Q2R40_1_A.HTM
A cookie is a very short text installed on your computer's hard drive. This text plays no role other than to enable our server to identify you each time you click on a new page. This allows us to save time and prevents you from losing your shopping cart. It also enables you to keep the content of your shopping cart on the server for several hours, including when the Internet connection is interrupted.
Java Script technology is a browser-based script language that improves performance and must be activated before using the EconoMax.com website.
It will not be possible for you to place an order if your computer does not accept Java Script or cookies. Our service may appear operational to you, but our web server will not be able to locate your shopping cart when you click on our site.
EconoMax is proud to deliver orders throughout Québec. Regions that EconoMax does not service are covered by third-party courier and shipping companies. Certain items may also be delivered through Canada Post Xpresspost.
Read our return policy
To have the manufacturer's warranty honoured, please contact the manufacturer directly for electric household appliances and electronics. Call our client services department for furniture and mattress warranties.
Both the manufacturer's basic warranty and the legal warranty apply to all merchandise.
You may purchase an extended warranty for your item by contacting our client service department. You may also purchase an extended warranty by discussing it with one of our agents when planning the delivery of your order. Please note that all products sold in Quebec are covered by the legal warranty.
To request maintenance service, please contact our online service department here.
We do not have a catalogue but feel free to browse our flyers and visit our website any time.
NOTE THAT OUR STORES ARE TEMPORARILY CLOSED
Visit the 'Find a Store' section for the telephone numbers, addresses and business hours of our location closest to you.
The credit plans offered are available in store or online. You can contact our advisors via the chat service for more information on credit terms and conditions or click on the link "Credit Offered'.
Payment of your EconoMax purchase (bill) without financing before delivery
You can make your payment through the following financial institutions:
BMO, RBC, Desjardins and National Bank
Please note that you must make one payment by order and that your financial institution might take up to 72 hours to transfer your payment to our financial institution.