Notre service de livraison

Territory & Rates

We offer a delivery service within a 200 km radius for a flat rate of $49.99. To ensure that you always benefit from the lowest available rates, certain items are delivered via Canada Post’s XPressPost service. Thus, EconoMax always provides you with the lowest delivery rates for the items purchased.

Delivery and shipping cost estimate

Track an order shipped through postal service

Fedex Postes Canada

Planning You Delivery

Our delivery experts will contact you to schedule a delivery date. If your item is being delivered by Canada Post, your order will always be shipped as quickly as possible. Once your order has shipped, you will receive a notification and a tracking number.
Deliveries start at 7:00 a.m. and end late in the evening.

The day before your delivery:

  • You will receive an email in the evening indicating the time slot for your delivery
  • You can inquire about your time slot using our automated system as of 1:00 p.m. Dial 1 833 444-1211

Note that this time slot will be given as an indication and is not changeable. EconoMax will always do everything in its power to deliver your merchandise on the date agreed with you. Sometimes, however, exceptional situations may arise, such as poor weather conditions or a truck breakdown. In the event of a circumstance beyond our control, EconoMax cannot be held responsible for missing a scheduled delivery date. We will keep you posted if any difficulties arise during delivery.

Should we have to arrange a second delivery because you were away when our team arrived, additional shipping charges may apply. If you intend having someone other than yourself to be present to receive your items, please let us know, so we can take the name and contact details. Our team will ask for an identity card with photo when delivering the goods

If your order was purchased on our website, you will have to be present for the delivery and present:

  • An identity card with photo
  • The credit card used for the transaction

Practical Tips

  • Make sure door openings, stairways and the space where you want your item to go are big enough for the delivery people to position your merchandise easily.
  • Make sure your entryway is clear and uncluttered during delivery.
  • Someone aged at least 18 must sign for the item on delivery.
  • We recommend you put down floor coverings to protect your home from damage.
  • For safety reasons, our delivery people cannot remove their shoes/boots when they deliver merchandise into your home.
  • Our delivery people are authorized to remove only those doors that are equipped with pivot hinges. Our delivery people will unpack the merchandise, unless it is an item that requires assembly.
  • If we need to remove your old electrical appliance, please disconnect it, move it out of its space and empty out the contents. EconoMax cannot be held responsible for personal effects left inside items collected by delivery people.

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Damaged or Defective Items

In keeping with best safety practices, our delivery people safeguard the quality of your merchandise by unpacking and installing appliances where you want them. If the item is damaged or defective, report it within 48 hours of delivery. You can call our customer service team toll-free at 1 833 444-1211, or sign in to your client account to create an online service request.

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Real-time tracking of your order

On the day of your delivery by our team, be informed in real time and follow the route of our delivery truck. No need to wait for hours without knowing!

In addition, before the big day, you can plan or modify your delivery by going directly to your profile or via the tool in our Customer Service section.

The delivery of your property should be a pleasant moment, not a stressful experience! That's why we're putting in place these facilities to improve service and flexibility.

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